True BusinessID

What is the process for installing a Web certificate?

1. Submit your CSR & Contact Information and Agree to the Subscriber Agreement
2. Submit your Organization Verification Information: Fax your Proof of Organization information to 1-770-360-9571. Include your domain name and order ID number on the cover letter. If any of the above items do not match or are not submitted, the processing of your certificate request will be delayed.
3. Receive certificate via e-mail.
4. Install certificate on Server

What Information must be submitted to Service Supplies Unlimited as part of the Verification Process?

Proof of Organization (any of the following will apply):

• DUNS number (Dun and Bradstreet)
• Articles of Incorporation or Business License
• Doing Business As (DBA) registration or Partnership documentation
• Sole Proprietorship documentation

In order to ensure a smooth verification process, ensure that the following items are consistent with the order to have your server certificate order processed:

• The Registrant listed in the InterNIC/WHOIS records for the domain name in question.
• The Organization appearing in your "Proof of Organization" documents or DUNS number.
• The Organization entered into the CSR (Certificate Signing Request).

Please Note: If you represent a Government Department, Non-Government Organization, or a University, then you should:

E-mail us at ssl@ssuwebhosting.com.
Note: All documents must be provided in English or with an English translation

What should I do if my company is not the registered owner of the domain?

If your company is not the registered owner of the domain (as verified through a WHOIS lookup), you must get the ownership information changed prior to submitting a certificate application. The information can usually be changed by yourself, using the username and password provided by your Reseller.

How long does it take to get a Web Server Certificate?

From the time you submit your application, the processing time for a Web Server Certificate takes 2 to 3 business days.

How will I know if my application for a Geotrust Web Server Certificate has been successful (or not)?

You will be notified when the verification process is completed. If your application has been accepted, you will receive your certificate via an e-mail sent to the administrative and technical contacts.

What can I do if my application is not successful?

If your Web Server Certificate application is rejected, you can work with the Support Team to determine the best way to submit a new application. The main reasons that can lead an application to fail are:

• The domain name in the CSR is not registered to the authorizing business/organization.
• CSR is incorrectly formatted.